Seller Liability

SELLER LIABILITY FOR DEFECTS OR LACK OF AGREED QUALITY,

SUPPLIER LIABILITY AND WARRANTY

Seller’s liability for actual defects or lack of agreed properties:

The Company has all the obligations towards the customers provided for in the Civil Code for the seller. In the event of the COMPANY’s liability for lack of conformity of the item (“legal guarantee”), the Customer is entitled at their option: a) to demand, without charge, the repair or replacement of the product with another, unless this is impossible or, compared to the non-selected method of remediation, entails disproportionate costs for the seller, taking into account in particular the value of the item, the gravity of the lack of conformity and the possibility of completing the non-selected method of remediation without significant inconvenience to the buyer, b) to request a reduction in the price, c) to withdraw from the sales contract or d) to request compensation.

If the Customer chooses to repair or replace the product, the COMPANY must carry out the repair or replacement within a reasonable time.

The Customer is entitled to request a reduction of the price or, in the event of a substantial lack of response, to withdraw from the contract, only if: 1. The Company either legally refuses to remedy the lack of response (i.e. either repair or replacement) or declares or it is inferred from the circumstances that it will not fully and properly remedy the lack of response, 2. The Company does not fully and properly remedy the lack of response, 3. despite the Company’s attempt to remedy the lack of response, the same or a different lack of response appears again, 4. the lack of response is so serious as to justify the immediate reduction of the price or withdrawal, 5. the lack of response occurs within thirty (30) days from the delivery of the item and the Customer has notified the Company of the lack of response without undue delay.

The above obligations do not exist in the event that the defect has been caused by the customer or the customer has contributed to it, or by force majeure in the narrow or broad sense, or if the customer knowingly purchased products that have defects or have been repaired. The Company has, in addition to the above, an obligation to compensate only if the defect was caused by its fault. These obligations in any case expire within six months of the sale of the product by the Company to the customer.

In any case where the Customer discovers a defect, they may contact the online store immediately after delivery on the same day or the next business day at the email info@airobots.com If a product is declared as defective by the Customer, the COMPANY expressly reserves the right to have the product diagnosed as defective by competent technicians.

Limitation of liability:

The COMPANY is exempt from the above obligations if it notified the Customer, and thus the Customer aware of the lack or defect in the product.

Supplier Liability and Warranty

New products with a long lifespan (“durable consumer goods”) are required to be accompanied by a written guarantee (“commercial guarantee”) from the manufacturer of the product or the company that imported the product into the EU or the company that appears as the manufacturer (“Supplier”). The main terms of the commercial guarantee are as follows:

The Supplier must provide the Customer in writing, in the Greek language or with internationally established symbols, with clear and complete instructions for the safe use, preservation, maintenance and full utilisation of the product and information on the risks during its use and preservation. The guarantee must include, in simple, legible and understandable wording in the Greek language, at least the name and address of the guarantor, the product to which the guarantee refers, its exact content, its duration and the extent of its territorial validity. The guarantee must be in accordance with the rules of good faith and not be voided by excessive exclusion clauses. The duration of the guarantee must be reasonable in relation to the time during which these products are expected to remain technologically up to date, if this time is the shortest of their possible lifespan.

If during the warranty period a defect appears in the product and the Supplier refuses or delays the repair beyond the time necessary in each case, the Customer is entitled to request the replacement of the product with a new one of the same characteristics and quality or, if it is not repaired, to request withdrawal from the contract. The Supplier’s breach of its obligations does not affect the validity of the warranty, which the Customer may invoke and demand from the Supplier its compliance.

In addition to the warranty, the Supplier of new durable consumer goods must ensure to consumers the continuous provision of technical services for their maintenance and repair for a period equal to their probable life span. The products made available by the COMPANY are accompanied by written instructions for use and a written guarantee of good functioning for a reasonable period. The guarantee form always includes the name and address of the manufacturer, the product to which the guarantee refers, its exact content, its duration, its local scope of validity, as well as the rights provided by applicable law. The COMPANY, as long as it is a Supplier in accordance with the above, includes in its products with a long lifespan, the conditions concerning their safe use and maintenance, and with which the Customer must comply. The warranty of each durable consumer product has a duration according to the manufacturer from the date of purchase and allows the free repair of the problem, provided that: a) there a valid warranty and the proof of purchase of the device b) the fixed elements of the device (Serial No.) have not been altered and c) the damage is not excluded based on the manufacturer’s warranty form.

Disclaimer: the warranty is not applicable if it is not provided or if it is withdrawn by the manufacturer.

In application of the above provisions, the Company under the name “KIEFER Societe Anonyme”, as long as it is a Supplier of a product, as defined above, will provide the customer with every possible assistance to fulfill the terms of the Supplier’s warranty, without charge to the customer. This is regardless of the out-of-warranty maintenance services, which we may provide to the customer on a case-by-case basis at the applicable charge.