Returns & Refunds

RETURNS, REFUNDS & WITHDRAWAL

Purchases from the online store (Website):

Return Conditions:

The customer can return the product in its original condition, including the package, without any reason within 14 days of receipt.

If the customer is responsible for a reduction in the value of the products due to their improper handling and/or the packaging damage/alteration, the company reserves the right to request compensation or refuse the product return.

Products Excluded from the Returns Policy:

• Service contracts after the full provision of the service, if the execution began with the prior express consent of the Customer, and with the acknowledgement on his part that he will lose his right of withdrawal once the contract is fully performed by the COMPANY,

• The supply of goods or the provision of services of which price depends on fluctuations in the financial market which the COMPANY cannot control and which may occur within the withdrawal period,

• The supply of customized goods manufactured according to the consumer’s specifications or clearly personalized, and other built-to-order products. In the case of orders for customized products by the Customer, it is explicitly stated that withdrawal from the order is permitted until the start of the product customization process,

• The supply of sealed goods which are not suitable for return, for health protection or hygiene reasons, and which have been unsealed after delivery,

• The supply of goods which, after delivery, due to their nature, are inseparably mixed with other components,

• Contracts in which the Customer has specifically requested a visit from the COMPANY for the purpose of carrying out urgent repairs or carrying out maintenance work. If, in the event of such a visit, the COMPANY provides services in addition to those specifically requested by the consumer or goods in addition to the spare parts necessarily used during the performance of maintenance work or during the repairs, the right of withdrawal applies to such additional services or goods, before they are provided by the Company,

• The supply of sealed audio recordings or sealed video recordings or sealed computer software, which were unsealed after delivery,

• The supply of digital content not provided on a physical medium, if the execution began with the consumer’s prior express consent and confirmation on his part that he thus loses his right of withdrawal, as well as any other cases expressly provided for in article 3l of Law 2251/1994, as amended and in force.

Refunds:

The customer can choose either a refund or a credit note for a future purchase. The credit note must be redeemed within 6 months of its issue. In case it has not been redeemed by the due date, it will be canceled and no claim can be made against the Company for this reason by the Customer. The Company is not responsible for saving (backup) and deleting (delete) any data recorded or programs (software) installed on a hard drive or any other storage medium of the returned product.

Abuse of the Right of Return:

In the event of repeated returns or in the event that the Company, in its absolute discretion, considers that the customer is abusing the right of return or acting in bad faith, it is entitled to refuse the return of the product, even if the above terms and conditions are met.

The Company’s return policy does not apply to used or defective products, which are covered by their respective warranties.

Consumer Right Of Withdrawal:

The Customer who placed an order remotely (e.g. via our Website), can return the product under the condition that they notify our Company in writing via the withdrawal form or by telephone or by -email within 14 calendar days from the receipt of the product by the Customer or from a third party that the Customer indicates, in accordance with the aforementioned terms of return and with the explicit exception of the customized products, in which case withdrawal from the order is permitted until the start of the product customization process. In the case of ordering a batch of products, the deadline starts when you receive the last product of the batch or upon completion of the last service in the case of periodic services. By exercising the right of withdrawal, the Customer is obliged to return the product to the Company in its original excellent condition (as new), including the packaging, in which it was delivered to the Customer. Except in the case where the product can be returned by regular mail (not courier), the return cost is borne by the Customer. Under these conditions, within 14 calendar days, our Company is obliged to refund any amounts the Customer has paid to us using the payment method the Customer had chosen to pay the price. In the event that the Customer has paid by payment card, the Company proceeds to the instruction to the card issuer when the product is returned and is not responsible for any delays in crediting the price to the Customer that are not due to us.

The Customer is liable for any diminished value of the goods as a result of handling the goods other than that which is necessary to establish the nature, characteristics and functioning of the goods. The Company is not liable and will not compensate the consumer nor will withdrawal be effective in the event that damage has been caused to the goods through the fault of the customer or in the event of use which exceeds what is necessary to establish the nature, characteristics and functioning of the goods.

In any case, the products to be returned must be accompanied by the receipts. If the shipping costs of returning the product exceed the cost of universal postal service, they are not covered by the Company and are borne by the customer.

To exercise the right of withdrawal in the event of a product purchase made as part of a promotional campaign, whether it is a package offer (e.g. a set of products) or an additional gift, the Customer is obliged to return the entire package or any additional gift they have received with their order. If the customer does not return all the products they have received, the Company reserves the right to deduct their value from the refunded price.

In the event of withdrawal from a purchase made as part of a promotional action and accompanied by a coupon or gift certificate for a future purchase, the Customer must not proceed with the redemption if they intend to exercise the right of withdrawal. In this case, the customer must return the coupon or gift certificate with their order. If the coupon or gift certificate has already been redeemed at the time of withdrawal, the total value of the refunded price will be adjusted proportionally, after deducting the value of the coupon or gift certificate used.

The customer is not entitled to withdraw in the cases of article 3IB of law 2251/94 and in any other case where this is provided for by law or this in accordance with the law. Indicatively, the Customer is not entitled to withdraw from products such as sealed goods which are not suitable for return, for health protection or hygiene reasons, the supply of sealed audio recordings or sealed video recordings or sealed/locked computer software, which were unsealed after delivery. In the case of the purchase of devices that include software that is activated after a trial period of which the customer is informed and within which they must either withdraw or accept the product and the software, withdrawal is not valid if this trial activation period has elapsed without the relevant right having been exercised.

Personal Data: We process your personal data in the context of fulfilling our contractual relationship and the COMPANY’s compliance with its obligations arising from the Law. For more information regarding the purposes of processing your personal data by the Company, as well as the exercise of your rights under the General Data Protection Regulation (EU) 2016/679, you can refer to the COMPANY’s Privacy Policy posted on the website.

The company reserves the right to modify or abolish the returns policy at any time, by posting new terms on its website.